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CONSTRUCTION QUALITY GUIDE
What should I expect?
Find a concern. See the applicable guideline and how to review it.
NAHB referenceSixth EditionHow this guide applies
Common concerns
CONTRACTUAL AGREEMENTS
From the first visit to the final walkthrough
Understand what each agreement authorizes, what happens next, and what you can expect from us.
01 · Complimentary remodeling consultationDiscuss the projectInitial remodeling visit, preliminary scope and pricing.02 · Design agreementDevelop the projectDesign, selections, scope and refined pricing.03 · Construction agreementAuthorize the workSigned scope, payment terms and start conditions.
The initial remodeling consultation and the Home Owner Services Design/Construction Consultation are free. Additional design or planning services require separate approval of the scope and any fee.
Examples explain the supplied agreement templates. Your completed, signed agreements and approved changes control your project. Amounts shown here are illustrations, not your price or invoice.
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Agreement templates behind these examples
Your project’s completed and signed copies are the operative documents. These supplied templates retain their original wording and blank project fields.
Contract explanations and illustrations are MyGCnow client education. They are separate from the NAHB reference and do not amend either agreement.
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MYGCNOW REVIEW PROCESS
A clear path to a finished project
You can raise a concern at any time. We coordinate routine finish corrections after our quality check and the joint walkthrough.
The process on this page is MyGCnow guidance. It is separate from NAHB’s item-specific performance criteria and does not change the signed agreement.
Agree on the finish
Confirm selections, samples, scope, and any tighter finish requirements before installation. Discuss how new work will meet existing walls, ceilings, and floors.
Work through the stages
Preparation, installation, filling, sanding, coating, curing, adjustment, and cleaning happen in sequence. An unfinished stage is not the finished result.
Keep one concern list
Send concerns to your project manager through the JobTread portal or shared company phone. Include the room, exact location, a context photo, and a close-up.
We check our work
Our team reviews the work and coordinates known corrections. A client’s concern list supplements our quality control; it does not replace it.
Walk through together
Review completed, sufficiently cured, and cleaned work under the applicable conditions. Document visible damage before or at substantial completion where the source requires it.
Confirm the resolution
Record each item’s guideline, decision, action, and timing. Review completed corrections together. Later warranty concerns follow the agreement’s notice and warranty terms.
When should I speak up?
Report promptly
Safety, active water, or further damage
Examples: an active leak, an electrical hazard, a loose railing, or new moisture damage. Avoid the hazard and further damage if safe. For an emergency, contact the appropriate emergency service; do not wait for a portal reply.
Before the next stage
Selections, layout, or work about to be covered
Examples: the wrong tile is being installed, an outlet is in the wrong location, or waterproofing is about to be concealed. Raise these concerns while the next step can still be coordinated.
Log it for finish review
Routine appearance and touch-up items
Examples: an unfilled nail hole before finishing, a paint touch-up, or a cabinet adjustment. Record it now; the project manager will identify whether it is an unfinished step or a correction to review.
Let the project manager coordinate
Send direction and requested changes through the project manager so the crew receives one coordinated plan. A concern does not authorize a change in scope or direct a subcontractor to change the work.
Document the decision
The review may identify unfinished work, a correction, a condition within the applicable criterion, a product or maintenance issue, or a requested upgrade. Ask us to explain the basis and next step if it is unclear.
QUICK ORIENTATION
Viewing rules and the walkthrough
A short captioned overview. Use the individual observation for the exact criteria, exceptions, and remedy.
Silent captioned video. Read the transcript
READING THE REFERENCE
Use the rule that fits the concern
NAHB’s guidelines provide item-specific performance benchmarks. A viewing distance for one finish concern does not decide the acceptability of every part of a project.
3 ftSpecified fixture chips, cracks and scratches7-2-46 ftSpecified drywall and finish blemishes10-6-310 ftWindow glass scratches4-4-5StandingHardwood scratches and dents11-3-11
Start with the exact observation
Find the material and the concern, then read the performance guideline, corrective measure, and any discussion or remodeling exception. A crack, a scratch, a loose part, and a visible seam can require different tests on the same surface.
Keep viewing and measuring separate
Where specified, use the stated distance, position, and normal lighting. Close-ups help locate a concern; they do not replace the specified viewing conditions. A flashlight or magnified image can help investigate a problem without becoming the acceptance test. Do not remove normal lighting to hide a concern.
Where the rule gives a gap, height, slope, or other measurement, use the stated method and span. Use an appropriate physical measuring tool; drawings and screen images cannot measure your project. Where the source specifies “greater than,” an equal measurement does not exceed that particular numerical criterion.
Consider the whole requirement
A condition within one illustrated criterion can still fail a different requirement. The signed scope, approved selections, applicable codes, product installation requirements, source exceptions, timing, and responsibility also matter. These guidelines describe minimum performance criteria, not a warranty or a substitute for project-specific finish expectations.
Discuss existing conditions
Remodeling joins new work to an existing building. The source discusses out-of-level floors, out-of-plumb walls, and matching new and existing materials. Identify the condition and agree on the resolution; do not assume that every visible mismatch is automatically excused.
Nail pops have a separate test. Sixth Edition 10-6-2 looks for spackle cracking or falling away; it does not state a six-foot distance.
Reference edition and source
This resource uses the supplied Residential Construction Performance Guidelines, Consumer Reference, Sixth Edition from NAHB. The 136-page PDF contains 354 numbered observations. All are searchable, with 54 original visual teaching guides and source wording for every observation.
Each rule links to the PDF page where it starts; longer observations continue onto the next page. Line breaks, fraction spacing and verified extraction errors are normalized. The supplied PDF controls if transcription differs. This copy does not provide reliable printed page numbers, so this guide uses PDF page positions.
The site was updated from the Fourth Edition to this supplied Sixth Edition. Earlier shared links explain the change and point to the related current observation where one exists. The site update does not amend an already signed agreement; check the title and edition adopted in your project documents.
About the visual guides
The examples and diagrams are MyGCnow teaching aids, not NAHB-authored illustrations, calibrated photographs, an NAHB endorsement, or a determination about a particular job. “Within this criterion” means only the named criterion, with its conditions and exceptions. Correction responsibility and remedy are evaluated using the actual agreement and applicable requirements.
The kitchen photograph is an AI-generated illustration of a finished room, not evidence of a completed MyGCnow project. The review-process page is company guidance; it is not a claim that NAHB requires clients to withhold concerns until completion.
About the photo comparisons
Selected observations also include realistic image pairs showing an acceptable example and a correction example. These are AI-generated illustrations, not actual project photographs, measurements, or approvals. The caption states the conditions that make each example acceptable or unacceptable under the named criterion. Use the existing diagram and the NAHB wording to evaluate the actual work; a screen image cannot establish a viewing distance or a measured tolerance.